Frequently Asked Questions

Everything you need to know about shopping with The Phoenix Shop.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.

How do I know which size will fit me best?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the most accurate fit.

Are your materials sustainably sourced?

The Phoenix Shop is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You have a 60-minute window after checkout to request a cancellation or address change by contacting our support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay.